The small things nobody was ever shown.

Published

Each guide stands on its own. Work through one in an afternoon and it keeps paying back every day after that.

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  Series · 11 parts · 3 published

  No system fixes a bad procedure

  When a department stops coping, the answer is usually another person or another system. Often it is neither — it is the way the work moves, and a handful of things in Outlook, Excel and Word that were never pointed out.

  • 1 · Folders and rules
  • 2 · Shared mailboxes
  • 3 · Headers and etiquette
  • 4 · Attachments
  • 5 · Categories
  • 6 · Searching
  • 7 · Shortcuts
  • 8 · Your toolbar
  • 9 · Templates
  • 10 · Dates & calculations
  • 11 · Styles in Word

  Read the guide

Coming

The evolution of accounting systems, from a paper bank statement and a ruler to a live feed. What an API connection to your accounting system actually makes possible. And what happens to a set of books when processing replaces understanding.